Shipping policy

Shipping Policy

Made-to-Order Production

At Pawthenticvibes, we create each product on-demand to reduce waste and care for the planet we share with our pets. This means your order is specially made just for you!

Production Time: 2-5 business days
(Over 97% of orders are produced and shipped within 5 business days)

Shipping Within the United States

Once your order is produced and handed to our shipping carrier, delivery times are:

• Standard Shipping: 3-7 business days
• Total Time (Production + Shipping): Approximately 5-12 business days from order placement

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Standard shipping typically ranges from $4.49 to $6.99 for most orders.

Order Tracking

You'll receive a tracking number via email as soon as your order ships. Track your package anytime through the carrier's website.

Quality Guarantee

If you receive a product with quality concerns or fulfillment issues (manufacturing errors, damaged items), we'll provide a free replacement or full refund. Simply contact us within 30 days of delivery.

Questions?

If you have any questions about shipping, please contact us through our Contact page.